Refund Policy – Elite Soccer 360

At Elite Soccer 360, your satisfaction is our priority. We are committed to delivering high-quality football kits and an excellent shopping experience. If for any reason you are not fully satisfied with your purchase, you may request a refund under the following conditions:

Eligibility for Refunds

Refund requests must be submitted within 14 calendar days of receiving your order.
To be eligible, the item must be:
- Unused, unwashed, and unworn.
- Returned in its original condition, including tags, labels, and packaging.
- Free from damage, stains, or odors.
Proof of purchase (order confirmation or receipt) must be included with your return.

Non-Refundable Situations

Items that show signs of wear, washing, or customer damage.
Customized products (with names, numbers, or patches) cannot be refunded unless defective.
Clearance or promotional sale items are considered final sale and are not eligible for refund.
Shipping fees are non-refundable unless the return is due to an error on our part (such as incorrect or faulty items).

Process & Timeline

To initiate a refund, contact our customer service team at soccerelite28@gmail.com with your order number and reason for return.
Once your request is approved, we will send you return instructions and the return address.
Customers are responsible for return shipping costs unless the item received was incorrect or faulty.
After we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days (processing times may vary depending on your bank or payment provider).

Faulty or Incorrect Items

If you received an incorrect or defective item, please contact us immediately. We will arrange a replacement or provide a full refund, including shipping costs.