❓ Frequently Asked Questions – Elite Soccer 360

What currency are the prices displayed in?

All prices are displayed in the currency of your location. Our system automatically detects your region and shows prices in your local currency (€, £, $, etc.). At checkout, you will also see the final currency before confirming your order.

I just placed an order. When will it ship?

We work hard to ship your order as quickly as possible. Please allow 4–7 business days for production before your order is dispatched.

Average delivery time: 15–21 business days.
Tracking numbers are updated 3–5 days after your order has been shipped.

If you haven’t received your tracking number after 7 business days, please contact us at 📩 soccerelite28@gmail.com.

I’m not happy with my order. Can it be returned? What if there is an issue?

We want you to love your purchase. If your product is defective, damaged, or incorrect, we offer a 100% money-back guarantee.

You have 30 days from the delivery date to return your order for a full refund.
The item must be returned in original condition with tags and packaging.
Return shipping costs are the responsibility of the customer.

Once we receive and inspect your return, we will process your refund to the original payment method. Please include your name and order number with the return parcel.

📌 Note: If your package is already on its way, you will need to wait for delivery and then return it before a refund can be issued.

Can I cancel my order?

Yes! You can cancel your order at no cost before it has been shipped. If the order has already been dispatched, you will need to follow our return process once it arrives.

I entered the wrong shipping address. What should I do?

If you entered an incorrect address, please reply to your order confirmation email or contact us immediately at 📩 soccerelite28@gmail.com.

Address changes can only be made within 24 hours of placing the order.
After 24 hours, we cannot guarantee changes, and refunds will not be issued for incorrect addresses provided by the customer.

How long does shipping take?

Shipping times vary as we ship worldwide from multiple fulfillment centers. On average:

Standard delivery: 15–25 business days (depending on your location).

Delays may occur due to customs clearance, courier issues, or peak seasonal demand.

I have a question that wasn’t answered. Can you help?

Absolutely! We are here to assist you. Please contact us at 📩 soccerelite28@gmail.com and we will respond as quickly as possible.

To speed up our response, please include your order number and a clear description of your issue.